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Frequently Asked Questions
What is your service area?
We service the Treasure Coast and the surrounding areas including. If you dip just outside our service area, we do offer service with an additional travel charge that goes directly to your cleaning team for the extra travel time in the car.
Are you licensed, bonded, and insured?
Absolutely! We are committed to the security and safety of our cleaners and clients alike.
How do you handle broken/damaged items?
Oops! Did we scratch your floors? We’ve got just the guy and will get you in touch with him ASAP. Your 40-year-old blinds have crumbled into pieces? Looks like Father Time is to blame on this one. In some cases, super glue is a super solution. No matter what, in the rare case that something is broken or damaged, our office team responds promptly and we handle all cases with care, concern, and appropriate solutions.
Are contracts required?
Absolutely not! We think the best relationships are contract-free. We want you to choose Crystal Clean because we are your best match and stick around because you love us.
Who works at Crystal Clean?
We are driven by a common passion for people. When it comes to our staff, we only hire the crème de la crème. Our office staff is professional, friendly, knowledgeable, and equally dedicated to our clients, cleaning staff, and the success of Crystal Clean. They work to make sure every last detail is always taken care of. Our Homekeepers are mature, friendly, trustworthy, and extensively trained to provide the best possible service and tend to your cleaning needs. Around here we’re family and it’s safe to say the business wouldn’t run without the amazing people who work here!
How do you ensure quality?
Quality is interwoven into every aspect of Crystal Clean. It’s one of our core values and drives every decision we make from who we hire to how we train, creating streamlined systems, and frequent communication. The list goes on. We are ever improving and each lesson creates a new challenge to make something better.
It starts with getting to know you in the consultation to design a cleaning that’s as unique as you are. The consultation lays the foundation for your client profile, which is the roadmap for our cleaners to get the cleanings right for you. Your client profile is updated frequently to accommodate your changing needs.
How much will my cleaning cost?
No matter what type of cleaning you are looking for, our consultants will take the time to introduce our style of cleaning, get to know your needs, and put together quotes for our Good, Better, and Best options. Whether you’re looking for weekly service with all the extras included, a monthly cleaning of the basics, a top to bottom cleaning at your new home, or a expedited move out cleaning at your rental, the size, and scope of each job has so many variables that it’s not as simple as quoting per square footage. That’s why we meet you in person!
What entry options do you prefer?
Our most preferred method of entry is via a garage/door code. You may also provide us with a key in a lockbox on the property or be there to let us in. Either way, all of your information is kept securely in the office and checked out by cleaners. Whichever you prefer is fine with us! Unless you request otherwise, we always lock up when we leave.
Do I need to be home during the cleaning?
It’s entirely up to you! We enjoy chatting with our clients and their families but equally enjoy being able to get down to business. Just know there really is something special about coming home to a perfectly clean space where everything is just as it should be.
Where should my furry friends be during the cleaning?
We love pets! No need to put them away; it’s their home too after all. During the consultation we will ask a lot of questions in efforts to provide basic care during the cleaning. We want to know if and when they can go outside, what doors should be kept open or closed, where their litter box is, if we can pet them, and of course where their treats are kept.